Legal & Policies / Draft for owner review
Refund & Withdrawal Policy
Review draft — not approved for publication. Seller details and marked terms need confirmation.
Digital downloads and withdrawal
These products are digital ZIP downloads, not physical goods. Swedish and EU consumers generally have 14 days from contract conclusion to withdraw, subject to applicable exceptions. Other mandatory local rights remain protected.
Where legally permitted, withdrawal rights end only after supply begins with your prior express consent and acknowledgement of the loss of that right, and after all legal conditions, including a durable-medium contract confirmation, are met. Downloading alone does not remove your rights.
Immediate delivery consent
Checkout requires a separate, initially unchecked consent box before payment. We record the exact wording, version and acceptance time. This is not marketing consent or a waiver of defective-product rights. If you do not consent, contact Prodedmond@gmail.com about alternatives; delayed checkout is not currently available.
A saveable text receipt includes your consent record. Final seller details, applicable terms and a complete durable-medium confirmation process still require approval before live sales or reliance on the withdrawal exception. Email receipts are not enabled.
Requesting withdrawal
Where withdrawal remains available, send a clear statement to [LEGAL SELLER NAME] at Prodedmond@gmail.com or [SERVICE ADDRESS] before the deadline. Optional model: ‘I withdraw from my contract for [PRODUCT], ordered on [DATE]. Name: [NAME]. Address: [ADDRESS]. Date: [DATE].’ Add a signature only on paper.
Eligible withdrawal refunds are made without undue delay, generally within 14 days of notice, using the original payment method unless agreed otherwise and without a refund fee. Mandatory local rules prevail.
Faulty content and refunds
Contact Prodedmond@gmail.com for defective, corrupted, missing, inaccessible or incorrectly described content. Applicable law may entitle you to free correction or replacement and, where its conditions are met, a price reduction or refund. These rights survive any loss of withdrawal rights. Swedish consumers generally have a three-year complaint period for one-off digital content; notify us within a reasonable time, with complaints within two months of discovery considered timely. Other mandatory local periods apply.
Once withdrawal rights have lawfully ended, we do not offer voluntary change-of-mind refunds for purchased and downloaded packs. This never limits statutory remedies. Unresolved eligible disputes may be referred to ARN (arn.se) or competent local authorities or courts.